Who we are
This policy explains how One Key Technology Private Limited ("One Key Technology", "we", "us"), B3/42,Vibhiti Khand Gomti Nagar Lucknow Uttar Pradesh 226010 handles personal data when you use our website, customer portal, partner portal and software. We follow the Digital Personal Data Protection Act, 2023 and other applicable Indian law.
What we collect
- Enquiries: name, mobile number, email, business name and what you need.
- Customers: account details, GSTIN and address for tax invoices, subscriptions, invoices, payments (including UPI transaction IDs you share with us), support tickets and download history.
- Partners: name, mobile, email, city, PAN (for tax deduction at source), UPI ID (for payouts) and the businesses you refer.
- Software licence checks: your licence key, a one-way fingerprint of the computer (we never see the raw device ID), app version, IP address and time of check.
- Technical data: IP address, browser type and pages visited, kept in server logs for security.
Cookies
We use a session cookie so you stay signed in, and a referral cookie (okt_ref, 60 days) that remembers which partner introduced you. We do not use advertising cookies.
Why we use it
To reply to enquiries and give demos; to set up, run, bill and support your software; to issue GST invoices and keep tax records; to pay partners and deduct TDS; to send service messages (invoices, renewal reminders, receipts); to stop misuse and keep the service secure; and to meet legal obligations. We process data on the basis of your consent, the contract with you, or a legal requirement.
Who we share it with
Only with service providers who help us run the service (hosting, email delivery, payment and banking partners), with tax authorities and others when the law requires it, and with professional advisers under confidentiality. We never sell personal data.
Your business data inside the software
Bills, items, stock and customer lists you enter in our software belong to you. We store and process them only to provide the service. You can export them while your account is active, and for 30 days after it ends; after that we delete them unless the law requires us to keep them.
How long we keep data
Invoices and payment records are kept as long as tax law requires (generally 8 years). Enquiries that do not become customers are deleted within 2 years. Server logs are kept for up to 90 days. Backups roll over within 14 days.
Security
Data is sent over HTTPS, passwords are stored as one-way hashes, admin accounts use two-step login, access is limited by role, and databases are backed up daily. No system is perfectly secure; if a breach affects you, we will inform you and the authorities as the law requires.
Your rights
You can ask us to show, correct, complete or delete your personal data, withdraw consent, and nominate someone to act for you. Some data (such as tax invoices) must be kept by law even if you ask us to delete it. Write to us at the address below; we reply within 30 days.
Grievance officer
Abhishek Singh, email: info@onekeytechnology.com, phone: +91 90766 11923. If you are not satisfied with our reply, you may approach the Data Protection Board of India.
Children
Our services are for businesses. We do not knowingly collect data from anyone under 18.
Changes
We will post changes on this page and, for significant changes, tell customers by email.
See also: Privacy · Terms · Refunds · Partner terms